Our refund policy has been devised to define the situations under which Zozothemes will provide a refund, the procedure for claiming a refund, and the responsibility of Zozothemes in circumstances resulting in such a claim. By buying any of our themes you accept and agree with all the terms and conditions outlined in the refund policy.
All the data that we collect is utilized for improving our website, notifying the clients about our website updates, or looking into the problem with their requests.
Coverage & Scope
- Our refund policy covers the refunds by Zozothemes and/or a website owned and managed by Zozothemes a Web design agency in India.
- This policy does not have any application for companies that are not owned or controlled by Zozothemes or for persons not employed or managed by Zozothemes This includes any third-party service and/or product providers bound by contract and also, any third-party websites to which Zozothemes’s website link.
Filing a Complaint
- At Zozothemes a Web design agency in India we take every project with the final product in sight. It is as much our responsibility as the clients. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
- Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at support@zozothemes.com for a final dialogue prior to requesting a refund.
Eligibility for refund
At Zozothemes a Web design agency in India every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our goal is to offer the results as per the terms and conditions of the proposal. However, despite every measure, if the client is not satisfied and selects to go for the dispute resolution process, we consider the refund requests as per the following program in which our services and refund policy related to each service are very clearly listed.
Delivery Time
- Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receiving the upfront payment date and will take 3 Days to refund the amount.
- Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
- No refunds: If the project has been completed and uploaded on the server.
Web programming
- Full refund: If the project has not been initiated.
- There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of the refund policy, the following delivery policy will hold true.
- A partial refund will be issued as per the judgment of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Zozothemes taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
Applicability of the Delivery Policy
- A project is not taken to be void unless the agreed-upon payments are clear.
- The refund policy is not applicable if the required information for the successful completion of the project is not given to us at the proper time. If there is a delay or failure in the completion of the project due to improper communication from the client, it cannot be attributed to Zozothemes.
- If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Zozothemes is not liable to follow its delivery or refund commitments.
Processing of Refunds
The refunds will be processed and mailed within 2 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project ie; refund by mail.
Limitation of Liability
Zozothemes’s liability is bound by the value of the chunk of the project (as per our proposal) that remains incomplete at a given point in time. Zozothemes is not obligated for losses due to the services provided/ not provided or the delay in the same at any point in time. The liability to refund holds only if the project has been canceled by the client and such cancellation has been communicated to Zozothemes in writing.
Changes
Zozothemes may at any time, without prior notice under its sole discretion, amend this policy from time to time. You have to review this policy periodically. Your continued use of Zozothemes website after any such amendments automatically implies your acceptance of the same thereof.
Contact Us
If you have any queries regarding our Refunds Policy, please reach us:
- By email: support@zozothemes.com
- By visiting this page on our website: Contac Us
